Dogbert: "This is Dogbert's tech support. Your problem is caused by another company's product or services."
Caller: "Shouldn't I tell you my problem before you determine the cause?"
Dogbert: "Okay, let's pretend that will change my answer."
To be fair to the guys at Dyn, we were working with a lot of semi-broken third-party software at the time. I know they've partnered up with other companies since then to create "official" update clients, both software clients and firmware in certain routers. I hope the situation described in this comic is no longer an hourly occurrence for the guys doing support now.